Overview
Call History lets you review, filter, correct, and export campaign calls with recordings, AI detail, and authorized feedback. The organized filter workspace keeps call-level conditions visible, while More filters adds contact-property rules for finding a particular kind of prospect or company. Imported legacy calls remain visible in the default view even when their original record has no stored duration.
How to use this page
Select a client and review calls
Choose the client, then use outbound or inbound mode. In Find and scope, search by contact, title, company, domain, or phone, then narrow by Campaign, Caller, or Call result. Imported legacy calls without a stored duration are included in the default history. Use the Date range and Review options sections for dates, feedback, recordings, and short calls. Quick views provide common starting points.
Build contact-property filters
Click More filters to open Contact property filters. Add one or more rules for supported contact and company fields, including name, email, title, management level, department, job function, company, industry, website, and person or company location. Choose the field, operator, and value for each rule, then click Apply filters.
Clear or refine filters
More filters shows the number of active contact-property rules. Use Clear properties inside the panel to remove only those rules, or Clear filters above the table to reset every call and contact filter.
Correct a disposition
Use the Result dropdown directly in a call row to correct its disposition. The table, filters, summaries, sorting, and export update optimistically, and an error reverts the change.
Export matching history
Click Export all call history to prepare a ZIP for the complete matching server-side result. Contact-property filters are included, so the export matches the list you narrowed.
What the buttons do
- More filters
- Opens the Contact property filters builder and displays the active-rule count.
- Add property
- Adds a contact or company property rule to the filter builder.
- Apply filters
- Applies the contact-property rules to the call list.
- Clear properties
- Removes only contact-property rules from the builder.
- Export all call history
- Exports all calls that match the current call-level and contact-property filters.